Action Timeout

Overview

Action Timeout allows you to set a timeout period for actions on a device if they remain stuck in any state other than “Completed” or “Failed.”

Why Use Action Timeouts?

In certain situations, an action may get stuck in a particular state, preventing subsequent actions from executing. By setting an action timeout, you can mark these stuck actions as “Failed” to free up the device for future tasks.

Timeout Configuration Options

Timeouts can be configured in three places:

Action Types - Specific to individual action types.

Global Settings - Applies to all action types.

Advanced Settings - Global for all action types but only affects actions in the “Scheduled” state.

Action Types Timeout

Set timeouts for individual action types, applicable if they’re stuck in any state other than “Scheduled,” “Failed,” or “Completed.”

To set a timeout for an action type:

1

Access Settings Tab

Navigate to the Settings tab by clicking on your username at the top right.

2

Go to Action Types and Edit

Go to Action Types and click on the edit icon next to the action type you want to update.

3

Set Timeout

In the Timeout dropdown, select a duration from the list or set a custom time, then click Submit.

Global Timeout

The global timeout applies to all action types that are stuck in any state other than “Scheduled,” “Failed,” or “Completed.”

The default global timeout for new projects is set to 30 days.

To configure the global timeout:

1

Access Settings Tab

Navigate to the Settings tab by clicking on your username at the top right.

2

Edit Global Timeout

Go to the General tab, and click the edit icon next to Default Action Timeout.

3

Set Timeout

Select a duration from the Timeout dropdown, or set a custom time, then click the Save icon.

Advanced Settings Timeout

This timeout applies globally to all action types but only affects actions that are stuck in the “Scheduled” state.

Use Case: If you have a phased action with a success-rate dependency, and a prior phase does not meet its criteria, the next phase may get stuck in “Scheduled.” This timeout will help mark those phases as “Failed” to allow progression.

The default for scheduled actions is set to “Never”.

To set a timeout for scheduled actions using Advanced Settings:

1

Access Advanced Settings

In the Advanced Settings section, enable the Advanced Settings Toggle.

2

Set Timeout

Choose a timeout value from the dropdown, or set a custom time, then trigger the action.

Summary of Timeout Precedence

For actions stuck in any state other than “Scheduled,” “Completed,” or “Failed,” the timeout is checked in this order:

1. Action Types Timeout (if configured)

2. Global Timeout (if action types timeout is not configured)

For actions in the “Scheduled” state, only the Advanced Settings Timeout applies, overriding any Action Types or Global timeouts.

This approach ensures that actions can proceed smoothly without getting indefinitely delayed in unresponsive states.